Excellent service but poor customer service. Let me explain, so I showed up early this morning, I may have been the 2nd customer to enter their office. When I walked in one of the owners was casually talking with another customer and it wasn’t until I said good morning when I received one in return. However, when “other” customers walked in they were greeted with a good morning sir or ma’am. Lol when the “other” customers checked out, they addressed them by their name and said THANK YOU! Let’s not forget that they sat down with them to discuss issues any issues that the customer was having. I had my car towed to this shop from Anna so I actually been passed up several shops to get to them so it would have nice to be greeted with the same acknowledgment and respect. As no one wants to be ignored and disregarded especially if they are supporting a business.
Took my Ford Fusion to be serviced, I was so impressed by how courteous and professional the whole experience was. I will definitely be returning. Thank you L.D.
Excellent garage. They helped customize my Jeep Wrangler and couldn't be more thrilled with the results. Appreciate L D Automotive
Always amazing service, and great work. I’ve moved away from Frisco, but will still return on occasion, and will always suggest L&D to locals!
Started out by accepting a 10 AM appointment online and never even looked at my car until almost 3 PM. A neat trick to force my decision to use them but had to know they couldn’t accept 10AM when they accepted. My appointment clearly said “check alignment”. When I checked in the listed “Alignment” as a service. I corrected them and told them to call me before they did it. When I checked with them latter that afternoon they said they did the alignment I asked why, without checking with me, and got no answer. Later they changed the story and said they meant they completed the check. Another neat trick. Finally, they ran a diagnostic check because my airbag light was on without telling me there was $120 charge. Said it would be another $360 to remove the seat to isolate the problem with no guarantee they would fix it. I declined. I went home, simply flipped the seat up, saw the wires, found no damage, flipped the seat back down, and walla, light went off. You think a skilled mechanic would know that models seat flipped up? Another neat trick. Watch these guys, very slippery.
